Terms and conditions

Booking

  1. When confirmation of booking has been received, a non-refundable deposit of £35.00 is required within 72 hours of confirmation to secure your booking on the date agreed.
  2. If deposit has not been paid after the 72 hours have passed then booking cannot be guaranteed and we reserve the right to take other bookings for the same date.
  3. Deposit payments should be paid via BACS.
  4. Payments can be made in full at time of booking, but this is not essential as the remainder of the total amount, after deposit has been paid, can be paid on the day of the event.
  5. Full payment must be payed before the date of the event or on the date of the event and no later.
  6. We do not accept cheques.

Cancellations

  1. If you wish to cancel an event, you are required to give us at least 14 days’ notice. If cancelled less than 14 days prior to the date of event we reserve the right to charge up to 100% of the value of the booking.
  2. If cancelled on the day of the event, 100% of the value will be charged.
  3. No cancellation is valid unless given written notice by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We do not accept cancellation by phone, or text message. If there is any dispute over cancellation and you don’t have the cancellation (and our confirmation of cancellation) in writing then we are within our rights to charge you the full amount of the event.

On the day

  1. You, the client are expected to provide ample parking for one standard sized motor vehicle as close to the venue as possible. You are also liable to cover any parking charges. If a parking ticket is not available to cover the full length of time for the party, we may need to stop the show early. Please remember that we need 15 minutes either side of the arranged time to set up and pack away.
  2. We allow ample time for traffic, aiming to get to you within 15 minutes prior to the arranged time. However, in the unlikely event that we are late due to traffic etc. we will do our best to start as promptly as possible or arrange another time or date that is appropriate with no extra charge.
  3. You the customer are responsible for making sure every child or adult taking part washes their hands adequately.
  4. All participants are required to put hand sanitizer on their hands, this is to protect both you and our animals. Participants who decline the sanitizer will be refused to take part.
  5. Adults must be present at all times during the presentation. We take no responsibility for any child under the age of 18.
  6. Children and adults are kindly asked to keep away from the animals whilst we bring them in and out of the venue.
  7. All children must be seated throughout the presentation unless asked to come forward to assist in a part of the show. This is for the safety of the participants and animals and ensures everybody has equal interactions with the animals.
  8. It is solely the responsibility of the representatives of Creepy Crawly Critters to keep the animals calm and well behaved.
  9. It is solely the responsibility of the event host and organiser to keep all attendees calm and well behaved.
  10. We reserve the right to suspend or terminate any part or encounter at any time should we see any behaviour that puts us or the animals at risk.
  11. Music is to be kept to a minimum while the animals are present.
  12. No balloons, party poppers or any other distracting and loud toys are allowed to be played with while the animals are out. Decorative balloons are okay if out of the reach of children.
  13. Animals will be brought out in a specific order for health and safety reasons.
  14. Food should be consumed after the presentation has finished. No food is allowed to be consumed during the presentation
  15. Children must not tease other children with animals that they may or may not be afraid of.
  16. Children must not all try and stroke an animal at the same time. This can be stressful for the animal. Each child will get an equal opportunity to interact with the animals.
  17. All safety talks are to be taken seriously, this is for everyone’s safety.

The animals

  1. With the nature of our business, we cannot guarantee 100% that an animal will not bite, defecate, urinate, or scratch. All of our animals are handled as frequently as possible to minimize the risk of these events happening. Our staff are trained to recognise any unusual behaviours and if any of these behaviours have been recognised, the animals will be seized before potential accidents occur.
  2. All of our animals are deemed non-dangerous.
  3. We have the right to withdraw any of our animals at any time if we feel the animal’s health and safety might be compromised or where we feel an audience or individual members of the audience’s health and safety might be compromised.
  4. The animal’s health is of upmost importance, if in the unfortunate case the animal is deemed unfit to attend, the animal will remain at home where it can recuperate.

Acceptance of the terms and conditions

  1. You, the client, agree to all the above terms and conditions in full when you confirm the booking.
  2. Any objections to these terms and conditions must be made prior to confirming the booking.
  3. Where a compromise cannot be reached to any objection, we reserve the right to cancel the engagement without any redress being incurred.

Testimonials

"Corey really enjoyed it. thanks again! Anyone looking for a creepy crawly show etc this lady deffo knows her stuff 5* !"

Clive Senior

"Such a brilliant morning! Thanks so much- the boys loved it. Xx"

Ellie Blenkinsop

"Such an amazing day, thank you to Creepy Crawly Critters you made my daughters birthday, she loved it. Highly recommend for all parties of any age."

Darren Wilkes

"Amazing! Thomas loved his party. It was all so well organised and the kids enjoyed every minute of it. The games and party bags were a fantastic bonus too! Highly recommend! Thanks so much. xx"

Emily Bancroft-Bryan

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